Lunch was simple: we had sausages & fries. It was okay but nothing to brag about. Stunned by her impossible, appalling behavior I asked my friend if we would like to leave and stood up, leaving this sh***y atmosphere created by this sh***y staff. thank you so much for your nice review and that you liked our place and the food. Also not to my liking. I hope that this does not discourage you from returning to us soon. We'll look forward to welcome you back again. Next day we opted for dinner indoors. The woman came, looking at us like we were dirty animals saying “Good Morning.” and told us that she THE PEOPLE JUST LEFT and that she is ABOUT TO CLEAN UP, with a very angry tone. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We left, as this is not how a customer should be spoken to. The coffees were pretty good too! We'll fix this!Have a good time and we'll be happy to welcome you back again!Your ALEX Team. I have investigated this incident and spoken with the manager. Salad had wilted lettuce, burgers were pre made patties. The food was really good and that wiped the disappointment away, but then we had to wait for more than 30 minutes to pay. Now we were ordinary-looking Caucasian people wearing clothing comparable to everyone, so there was nothing racist about it. It is a bit different from traditional German bars and places, I liked the interior, logo, probably being inside...one can enjoy aesthetics of the bar more than being outside. Your ALEX Team. See you later than , A friend of mine and I visited the Alex, because of the good quality of food. Surprised by her approach to talk to customers, we said that we just wanted to free the table and saw no issue. We left, as this is not how a customer should be spoken to. Every morning they have a breakfast buffet with all your usual American offerings such as scrambled eggs, bacon, sausages along with an amazing selection of breads and pastries, yogurts, fruits & veggies, and then came the good stuff all kinds of sliced meats, liverwurst, smoked fish and a bunch of things that are only breakfast appropriate in Europe - loved it! Always having a good time at Alex. Came here for the brunch buffet; good variety of options (pancakes eggs potatoes fruit and meat selection) They were very busy so service is a little slow but it’s to be expected. Hi Nora, thank you very much for your review. Alex Dresden - 12.40pm - older lady with black hair and terrible behavior. Part of restaurant & bar chain offering standard fare and a variety of drinks including coffee, iced teas, cocktails, and other alcoholic beverages. We sat down and a waiter was rude to us that we had...sat down before she could remove our plates. My experience was ruined and we had to find breakfast at another restaurant. After 20 minutes we still hadn't gotten coffee we ordered. Food was very tasty. Food was terrific with a nice variety of offerings. Of course we wish that every visit to our place is a break from everyday life and therefore we do...More, I wanted to have a nice and calm breakfast at "Alex" with my friend, who introduced this place to me. And it is right next to a Christmas market! Thank you very much!!!! After waiting quite a while for the waitress to finish cleaning a bunch of empty tables (we were not the Only customers waiting to be served either) we ordered our food. We enioyed it and visited them two days in a row! My experience was ruined and we had to find breakfast at another restaurant.More, Hello dresdeneryouthful, we are sorry that you were not satisfied with your visit with us. At lunchtime, however, it is a bit slow. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. We left, as this is not how a customer should be spoken to. Fries were done well and service was good. Everything we had was delicious! The coffee with milk I had was served in a bowl so big it had 2 handles to pick it up with both hands. Hotels near Royal Palace (Residenzschloss), European Restaurants with Outdoor Seating in Dresden, Fusion Restaurants with Outdoor Seating in Dresden, Restaurants for Special Occasions in Dresden, Late Night Mediterranean Restaurants in Innere Altstadt, Seevorstadt Ost - Grosser Garten Restaurants. You can sit outside and enjoy. I am very tolerant and nice, however this woman was so incredibly rude that I had to write this review. Can a vegetarian person get a good meal at this restaurant? We ordered flamekuchen, potatosalad with fish and shrimps. The coffees were pretty good too! The volume of the music was inconsistent and at times became incredibly loud. Everything we had was delicious! Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Possibly one of the most unpleasant culinary experience I've experienced in Dresden. Aside from that non-interactive first guy, both times the service was friendly, the food quite tasty, and the atmosphere quite enjoyable.More, Hey Vince, The woman came, looking at us like we were dirty animals saying “Good Morning.” and told us that she THE PEOPLE JUST LEFT and that she is ABOUT TO CLEAN UP, with a very angry tone. The croissant was as good as in France. Of course we wish that every visit to our place is a break from everyday life and therefore we do...More, I wanted to have a nice and calm breakfast at "Alex" with my friend, who introduced this place to me. By the time we finished, he had left for the day and a young man, smiling and friendly, completed the service. one can enjoy aesthetics of the bar more than being outside. You can sit outside and enjoy. Of course we will discuss the incident you described with our team on site, so that...More, We waited for 40+ minutes for someone to take our order and memebers of the stuff were really rude. The food was excellent, but we had an amusing experience with our first waiter that night....He was an unsmiling man, seemingly in his fifties, who was unable to make eye contact with us, standing sideways to our table, and staring only at his pad when taking orders or when he returned with our silverware. The serving and drink was ok, would prefer to be impressed. more, Diner, Bar, International, Gastropub, Central European, Vegetarian Friendly, Vegan Options, Gluten Free Options, DeinALEX, Manager at ALEX Dresden, responded to this review, DeinALEX, Guest Relations Manager at ALEX Dresden, responded to this review, DeinALEX, Leiter Gästebetreuung at ALEX Dresden, responded to this review, Staatliche Kunstsammlungen Dresden (Dresden Art Galleries). Didn't give us the time of day! After waiting for a table to leave, we sat down immediately and freed our table by moving the glasses to...the table next to us. sat down before she could remove our plates. True to the motto "breakfast, midday, evening, always", everybody is welcome at any time. All the tables...were reserved but they found solution for us. After that wonderful greeting she had the audacity to ask us whether we would like to eat from the buffet or menu, as if she wasn’t absolutely rude the second before. Alex Dresden - 12.40pm - older lady with black hair and terrible behavior.More, Hello levyp108, of course we don't think the behaviour you described is ok either and will discuss it directly with our colleague. Straight up ignored my family and me. 32 reviews of ALEX "My husband and I decided to try this place for lunch after seeing the burgers while passing by, they looked tasty! Good brunch overall, How nice!! Hi Felipe, thank you so much for your nice review and that you liked our place and the food. Menu has some vegan markings for choices like lentil/tomato soups, a couple of starters and salad, pasta, and curry. Of course we always wish that our guests leave our restaurant with a smile. The service was very efficient and quick. Came here 3 times for breakfast while visiting Dresden, it was right across the street from the hotel and it fit the bill. Both were well made. Now we were ordinary-looking Caucasian people wearing clothing comparable to everyone, so there was nothing racist about it. The chicken can only be compared to a tire fresh off the autobahn. The fruit was moldy and pastries were mediocre. Thank you so much! Every morning they have a breakfast buffet with all your usual American offerings such as scrambled eggs, bacon, sausages along with an amazing selection of breads and pastries, yogurts, fruits & veggies, and then came the good stuff all kinds of sliced meats, liverwurst, smoked fish and a bunch of things that are only breakfast appropriate in Europe - loved it! Aside from that non-interactive first guy, both times the service was friendly, the food quite tasty, and the atmosphere quite enjoyable. if they would notest costumers "on the door" better then would be perfect. It was Sunday, and they seemed to be serving a fantastic buffet brunch, which unfortunately I did not have time for. Thanks for leaving us this response. Perhaps he had a hard day or didn't like Americans. Not exceptional but I would eat here for breakfast again either. A plate of pasta on someone else's table didn't look very appetizing either. In fact, II found myself here for both lunch and breakfast the following day. We ordered the shrimp, burger, sweet potato fries, mojito, two lemonade, ice cream, and bruschetta. I am very tolerant and nice, however this woman was so incredibly rude that I had to write this review. Food was ok, nothing special, and staff were nice. Can a gluten free person get a good meal at this restaurant? Went to Alex with my family group of 5 after an opera at the Semperoper. We also had the pulled pork tortilla rolls (appetizer) which were good. the table next to us. When we mentioned our experience he smiled knowingly and indicated he knew. Schloßstraße 7-9, Dresden, Germany, 01067 Serves meat, vegan options available. The service is OK - neither bad, nor particularly good. Next day we opted for dinner indoors. We'll look forward to welcome you back again. The service was beyond bad. Friendly, helpful waiter ( not always a given I'm afraid in Germany). Come back soooooon! We hope to see you again soon. This place is deceiving. day as I wanted to be near the Art museum to get there for the opening. thanks a lot for the kind words. It was Sunday, and they seemed to be serving a fantastic buffet brunch, which unfortunately I did not have time for. By the time we finished, he had left for the day and a young man, smiling and friendly, completed the service. At lunchtime, however, it is a bit slow.More. We are very happy about it. Came here for the brunch buffet; good variety of options (pancakes eggs potatoes fruit and meat selection) They were very busy so service is a little slow but it’s to be expected. Alex Dresden - 12.40pm - older lady with black hair and terrible behavior. Had breakfast here the next...day as I wanted to be near the Art museum to get there for the opening. Both were well made. The chicken can only be compared to a tire fresh off the autobahn. Very nice outdoor seating. I debated between 2 and 1 stars, but it's a close call. Would recommend. At lunchtime, however, it is a bit slow.More. We enioyed it and visited them two days in a row! The croissant was as good as in France. The food was really good and that wiped the disappointment away, but then we had to wait for more than 30 minutes to pay. Ice cream was good but waffle it came with was soggy. Always having a good time at Alex. Nice view of the square and location. After that wonderful greeting she had the audacity to ask us whether we would like to eat from the buffet or menu, as if she wasn’t absolutely rude the second before. After waiting quite a while for the waitress to finish cleaning a bunch of empty tables (we were not the Only customers waiting to be served either) we ordered our food. Lunch was simple: we had sausages & fries. Thanks for leaving us this response. The serving and drink was ok, would prefer to be impressed.More, We fell into this restaurant as we came out of the Green Vault, famished. The coffee with milk I had was served in a bowl so big it had 2 handles to pick it up with both hands.
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